Refund policy

Last updated: May 30, 2025

Return Policy

At Addme Shop, we value accuracy and your satisfaction. Because our products are perishable food items, we do not accept returns except when the item you receive is materially different from what you ordered. Please review this policy before placing your order.

1. Eligibility for Returns

  • Incorrect Item Delivered: You may request a return only if the product you received differs in flavor, size, SKU, or packaging from your original order.

No other reasons—such as change of mind, taste preference, or ordering error—qualify for a return.

2. Initiating a Return

  1. Timeframe: Notify us within 48 hours of delivery.
  2. Submission: Email contactaddmie@gmail.com with your order number, clear photos of the delivered product, and a description of the discrepancy.
  3. Review: We will verify your claim and may ask for additional information.
  4. Next Steps: If approved, we will arrange a pickup of the incorrect item and deliver the correct product at no additional charge.

3. Non-Returnable Situations

  • Change of mind or personal preference
  • Perceived taste or freshness issues not related to receiving the wrong product
  • Customer ordering errors
  • Damage occurring after delivery due to improper handling or storage

4. Processing Time

Approved returns and reshipments are typically completed within 3–5 business days after claim approval.

5. Contact Information

For return requests or questions, please contact us:

 

Refund Policy

At Addme Shop, we are committed to your satisfaction. Because our products are perishable food items, we do not offer refunds except in the one circumstance detailed below. Please read this policy carefully before placing your order.

1. Eligibility for Refund

  • Incorrect Product Received: You are eligible for a full refund or replacement only if the item you received is materially different from the product you ordered (e.g., wrong flavor, wrong package size, or entirely different SKU).

No other reasons—such as change of mind, customer's error in ordering, or expected taste—qualify for a refund.

2. How to Request a Refund

  1. Timeframe: Contact us within 48 hours of delivery.
  2. Documentation: Email contactaddmie@gmail.com with your order number, photos of the product label, and a brief description of the discrepancy.
  3. Verification: We will review your submission and may request additional details or photos.
  4. Resolution: Once approved, we will issue a full refund to your original payment method or ship the correct item at no extra cost.

3. Non-Refundable Cases

  • Change of mind or personal preference
  • Perceived taste or quality issues not related to receiving the wrong product
  • Orders placed in error by the customer
  • Any damage occurring after delivery due to mishandling or storage

4. Processing Time

Approved refunds will be processed within 5–7 business days. Shipping corrections (reshipments) typically occur within 3 business days after approval.